Contact us at (855) 899-2191 with questions about this policy.
Scope. These Terms govern use of digitalleadsoftware.com, its public pages, forms, scheduling tools, and related website features. A signed order, service agreement, statement of work, data-processing agreement, or business associate agreement may govern paid services and controls if it expressly conflicts with these Terms.
By accessing the website, submitting a form, requesting a consultation, or purchasing through a checkout that links to these Terms, you agree to them. If you act for an organization, you represent that you are authorized to bind that organization.
1. About Digital Lead Software
Digital Lead Software ("DLS," "we," "us," or "our") provides home care systems integration, workflow consulting, implementation, reporting, digital forms, document automation, and related support. Website descriptions are general. The scope, configuration, price, schedule, service level, and deliverables for paid work are defined in the applicable written agreement.
2. Eligibility and lawful business use
The website and services are intended primarily for lawful business use by adults at least 18 years old. You may not use them where prohibited by law or contrary to an obligation you owe another party.
3. Consulting and implementation services
Recommendations depend on the information available during discovery. A proposal is not a guarantee that a platform will permit a connection or that a desired process can be implemented exactly as initially described. Feasibility may depend on licenses, interfaces, permissions, vendor rules, data quality, security review, and customer cooperation. Only a written agreement signed by authorized parties creates a commitment to deliver a specific result.
4. Customer responsibilities
You are responsible for accurate requirements, timely decisions, lawful instructions, authorized access, appropriate licenses, current data, subject-matter participation, testing, approvals, and internal adoption. You must obtain all rights and permissions needed for systems, content, records, contact information, and data supplied for an engagement.
5. Your content and instructions
You retain ownership of materials you provide. You grant DLS and its approved providers a limited right to host, copy, transmit, transform, and process those materials only as reasonably necessary to evaluate, deliver, secure, support, and improve the requested work, subject to applicable agreements and law. You are responsible for reviewing configured rules, mappings, outputs, recipients, and approvals before production reliance.
6. Privacy, protected information, and regulated data
Do not submit protected health information, financial credentials, government identifiers, passwords, or other highly sensitive data through general website forms, scheduling fields, review forms, or ordinary email. Processing regulated information requires an approved scope, appropriate agreements, minimum-necessary access, suitable vendor configurations, and documented safeguards. A public statement about security or HIPAA-aligned design does not by itself create a business associate relationship or make every tool or channel appropriate for regulated data.
7. Communications and consent
If services involve email, text messaging, forms, or other communications, you are responsible for lawful recipient consent, sender identification, notices, content, frequency, quiet hours, opt-out handling, suppression records, and compliance with applicable communications, privacy, and consumer-protection requirements. DLS may block or suspend activity that creates legal, security, fraud, spam, deliverability, or reputation risk.
8. Prohibited use
You may not:
- Violate law, infringe rights, impersonate another party, or misrepresent affiliation.
- Send unlawful, deceptive, abusive, harassing, or unsolicited communications.
- Upload malicious code, probe security, interfere with operation, evade controls, or attempt unauthorized access.
- Reverse engineer, extract non-public source material, copy protected methods, or scrape at unreasonable volume except where law expressly permits.
- Use the website or services to make unlawful discriminatory or high-impact decisions.
- Submit regulated or highly sensitive data through a channel not expressly approved for it.
9. Accounts, credentials, and access
You must safeguard credentials, limit access to authorized users, remove access promptly when roles change, and notify DLS of suspected compromise. DLS may verify identity, reset credentials, restrict access, or suspend an account to protect customers, DLS, providers, or third parties.
10. Fees, billing, cancellation, and refunds
Pricing, deposits, milestones, retainers, subscriptions, usage charges, taxes, expenses, renewal, cancellation, and payment timing are governed by the applicable checkout or written agreement. The Refund and Cancellation Policy applies to direct online purchases unless a written agreement states otherwise. You must maintain accurate billing information and a valid payment method when recurring charges apply.
11. Third-party platforms
Work may rely on hosting, telecommunications, CRM, home care management, recruiting, learning, communications, file storage, signature, payment, analytics, or other third-party platforms. DLS does not control their terms, pricing, interfaces, product changes, limits, approvals, filtering, outages, delays, or security events. Your use of a third party is governed by that party's terms.
12. Intellectual property and license
Each party retains ownership of its pre-existing materials. The website and DLS materials—including designs, text, graphics, software, templates, methods, reusable components, connectors, mappings, documentation, and improvements—are owned by DLS or its licensors and protected by law. Ownership and license rights for project-specific deliverables are governed by the applicable written agreement. No additional right is granted by implication.
13. Feedback
If you voluntarily provide suggestions, you grant DLS a worldwide, perpetual, irrevocable, royalty-free right to use them without restriction or compensation, provided DLS does not publicly identify you without permission.
14. Availability and changes
DLS may modify, limit, suspend, or discontinue public website features. We do not promise uninterrupted, secure, or error-free operation. Maintenance, vendor changes, internet failures, security events, and circumstances beyond reasonable control may affect availability.
15. Disclaimers
TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE PUBLIC WEBSITE AND CONTENT ARE PROVIDED "AS IS" AND "AS AVAILABLE." DLS DISCLAIMS EXPRESS, IMPLIED, AND STATUTORY WARRANTIES, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, AVAILABILITY, AND RESULTS.
DLS does not guarantee any particular savings, ranking, lead volume, staffing result, compliance outcome, revenue, or other business result. Separate written agreements may provide specific warranties for paid services.
16. Limitation of liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, DLS AND ITS AFFILIATES, PERSONNEL, AND PROVIDERS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES; LOST PROFIT, REVENUE, BUSINESS, GOODWILL, DATA, OR OPPORTUNITY; OR THE COST OF SUBSTITUTE SERVICES.
FOR CLAIMS ARISING SOLELY FROM PUBLIC WEBSITE USE, DLS'S TOTAL LIABILITY WILL NOT EXCEED THE GREATER OF ONE HUNDRED U.S. DOLLARS OR THE AMOUNT PAID DIRECTLY TO DLS FOR THE SPECIFIC ONLINE PURCHASE GIVING RISE TO THE CLAIM DURING THE THREE MONTHS BEFORE THE EVENT. A signed agreement may state a different limit for paid services. Where law does not permit a limitation, it applies only to the fullest extent allowed.
17. Indemnification
To the extent permitted by law, you will defend, indemnify, and hold harmless DLS and its affiliates, personnel, and providers from third-party claims, penalties, damages, costs, and reasonable attorneys' fees arising from your unlawful use; your data, content, lists, instructions, or representations; your failure to obtain required rights, consent, or notices; or your violation of these Terms or another person's rights.
18. Suspension and termination
DLS may restrict or terminate access when reasonably necessary to address nonpayment, material breach, legal or security risk, misuse, fraud, or harm to systems or third parties. Provisions that by their nature should survive will survive termination.
19. Governing terms and disputes
Applicable law and any dispute process are governed by the controlling written agreement. Where no separate agreement applies, these Terms are governed by Illinois law without regard to conflict-of-law rules, and disputes must be brought in courts with jurisdiction in Kane County, Illinois, unless applicable law requires otherwise. Before filing a claim, the parties will sincerely attempt to resolve it through written notice and reasonable discussion.
20. General
If a provision is unenforceable, the remaining provisions remain effective. Failure to enforce a provision is not a waiver. You may not assign these Terms without written consent; DLS may assign them in connection with a reorganization, financing, merger, acquisition, or sale. These Terms and incorporated policies are the entire agreement concerning public website use.
21. Changes and contact
We may update these Terms prospectively by posting a revised version and date. Material changes will be communicated when required. Questions may be sent through the Contact page, to [email protected], or by calling (855) 899-2191.