Contact us at (855) 899-2191 with questions about this policy.
This Policy applies to information DLS collects through its public website and direct business interactions. When DLS processes information only for a customer under a signed agreement, the customer determines the purpose and instructions, and that agreement also applies.
1. Information we collect
- Information you provide: name, business contact details, agency information, messages, scheduling details, form responses, preferences, transaction information, and project records.
- Information collected automatically: IP address, browser and device data, pages viewed, links selected, referring source, approximate location, cookie identifiers, and security or performance events.
- Information from other sources: service providers, integrations, referral partners, public business sources, and authorized customer systems.
2. How we use information
- Respond to inquiries, schedule consultations, and communicate about requests.
- Evaluate, configure, deliver, secure, support, and improve contracted services.
- Process transactions, manage billing, administer cancellations or refunds, and prevent fraud.
- Operate, analyze, personalize, and protect the website.
- Send transactional communications and, with appropriate permission, marketing communications.
- Maintain business, consent, support, security, tax, accounting, and legal records.
- Enforce agreements, investigate misuse, protect rights and safety, and comply with law.
- Create aggregated or de-identified information that does not reasonably identify a person.
3. How we disclose information
We may disclose information to providers that support hosting, forms, scheduling, CRM, communications, analytics, payment, security, storage, project delivery, and professional services; to authorized customer recipients; to authorities or other parties when required by law or necessary to protect rights and safety; to advisors or a successor in a financing, reorganization, merger, acquisition, or sale; and to other parties at your direction or with your consent.
DLS does not sell personal information for money. Certain analytics or advertising activity may be considered "sharing," "targeted advertising," or a "sale" under some privacy laws; where applicable, you may exercise the choices described below.
4. Customer-directed processing
When DLS processes information solely on behalf of a business customer, requests concerning that information should generally be directed first to the business with which you interacted. DLS will assist the customer as required by law and written agreements.
5. Protected health information and sensitive data
This public Policy does not create a business associate relationship and does not represent that every website feature, form, integration, email, text, or communications channel is configured for HIPAA-regulated information. Do not submit protected health information through general website forms, review forms, scheduling notes, or ordinary email. Where DLS processes protected health information under a valid business associate agreement, that agreement and applicable law control.
6. Cookies and analytics
We use cookies and similar technologies for essential operation, preferences, security, analytics, communications, and permitted marketing. You can use available consent controls, browser settings, and legally recognized opt-out mechanisms where required. See the Cookie Notice for details.
7. Email and text choices
You may unsubscribe from marketing email using the link in the message and opt out of recurring text messages by replying STOP. We may still send non-marketing communications needed to respond to a request, complete a transaction, administer an account, or provide security or service information.
8. Retention
We retain information as reasonably necessary to provide requested services, maintain business and consent records, meet contractual, tax, accounting, and legal obligations, resolve disputes, enforce agreements, prevent fraud, and protect systems. Retention varies based on the type and sensitivity of information, customer instructions, legal requirements, and operational need.
9. Security
We use reasonable administrative, technical, and organizational safeguards designed to protect information, which may include access controls, authentication, role-based permissions, encryption in transit where appropriate, monitoring, vendor review, and secure payment processing. No network, transmission, or storage system can be guaranteed completely secure.
10. Your privacy rights
Depending on where you live and which law applies, you may have rights to request access, correction, deletion, portability, restriction, or information about disclosure; to opt out of certain targeted advertising, sharing, or sales; or to appeal a decision. Rights may be subject to exceptions and identity verification. DLS will not unlawfully discriminate against you for exercising an applicable right.
Submit a request through the Contact page or to [email protected] and identify your state or country. An authorized agent may submit a request where permitted, subject to verification of authority.
11. Browser signals
DLS does not respond to every browser "Do Not Track" signal. Where required, DLS will process legally recognized opt-out preference signals through supported technology.
12. Children's privacy
The website and services are intended for businesses and adults, not children. DLS does not knowingly collect personal information directly from children under 13 through the public website. Contact us if you believe a child submitted information so it can be reviewed and deleted where appropriate.
13. International visitors
DLS is based in the United States. Information may be processed in the United States and other locations where providers operate, subject to applicable law.
14. Third-party sites and services
Third-party sites, embedded forms, calendars, payment pages, and integrations maintain their own privacy practices. This Policy does not govern information they process independently.
15. Changes
We may update this Policy to reflect changes in law, technology, vendors, or practices. The revised version will be posted with a new date, and material changes will be communicated when required.
16. Contact
For privacy questions or requests, use the Contact page, email [email protected], or call (855) 899-2191.